Accessibility

Our standard

We build and test against WCAG 2.2 Level AA. There is no formal federal standard for a private business website — the ADA is enforced through the courts, which have generally looked to WCAG — so we have taken the most recent published version and the level most commonly required, rather than the oldest one we could defend.

Accessibility is treated as a defect class, not a feature request. A barrier is a bug, and it is fixed like one.

What that means in practice

• Everything works from the keyboard alone, in a sensible order, with a focus outline you can actually see.
• A skip link takes you past the header straight to the content.
• Pages use real landmarks and a single, correct heading order, so a screen reader can navigate by structure.
• Every form field has a real, programmatic label. We do not rely on placeholder text that disappears the moment you type — where a visible label would be redundant, such as a search box beside a magnifier, the label is still there for screen readers. Errors are announced the moment they appear, described in words, and never signalled by color alone.
• Body text meets at least 4.5:1 contrast, and large text and interface controls at least 3:1.
• Text reflows to 320px and survives 200% zoom without loss of content or horizontal scrolling.
• Images that carry meaning have alt text; images that are decoration are hidden from screen readers. Business photos take alt text from the business that uploaded them.
• Touch targets are at least 24 by 24 pixels with spacing around them.
• Motion respects your reduced-motion setting. Nothing flashes, auto-plays, or moves on a loop you cannot stop.
• Dialogs trap focus while open, close on Escape, and return focus to whatever opened them.
• Nothing depends on a hover, a drag, or a precise gesture without a simpler alternative.
• Session timeouts do not lose your work, and nothing you are typing is taken away from you.

Where we know we fall short

Photographs and logos are uploaded by member businesses, and we cannot guarantee that every one of them has good alt text. We prompt for it, we can edit it, and we will fix any specific image you tell us about.

Maps are inherently visual. Every address we show on a map is also written out as text beside it, the locations page lists every city as text under the map, and directions open in your own map app. Nothing on this site requires you to use a map.

We test with keyboard, VoiceOver, NVDA, and automated checks. We have not yet run a full independent audit — when we do, we will publish what it finds, including what it finds wrong.

If something is in your way

Email support@vissabl.com and tell us what happened, what page you were on, and what you were using. You do not need to know the technical name for it — 'I could not get past the city picker with my keyboard' is a perfect report.

We aim to reply within two business days and to fix or offer a workaround within ten. If a fix will take longer, we will tell you why and how you can get what you needed in the meantime.

If you cannot use the site at all, call or write and we will do the thing you needed done for you, by hand, at no cost. Being unable to use a website should never mean being unable to use the service.

Formal complaints

If we do not resolve something, you are entitled to escalate. Write to vissabl LLC, 5700 Tennyson Parkway, Suite 300, Plano, TX 75024, marked for the attention of the accessibility contact, and we will respond in writing.